Privacy Policy Overview
This Privacy Policy explains in simple English how personal information may be handled when someone uses the Fitlab Nutrition website. It is written for clarity and should be read together with any privacy notices or site information shown when personal details are submitted.
The contact email for privacy questions is orders@fitlab-nutrition.com.
Information That May Be Collected
Information may be collected when a visitor uses the website, creates an account, places an order, writes to the business or interacts with website features. This may include a name, email address, billing and shipping details, account information, order details and any information included in a message.
Some information may also be collected automatically when the website is visited. This may include browser type, device information, IP address, pages visited, time spent on the website and cookie-related information.
How Information May Be Used
Personal information may be used to provide and improve services, process orders, manage accounts, respond to messages, send service information and maintain website security. Information may also be used to understand how visitors use the website and to support legal or operational requirements.
Marketing messages should only be sent where there is a suitable basis, such as consent. A person should be able to withdraw consent or unsubscribe where marketing consent has been given.
Cookies and Similar Technologies
Cookies and similar technologies may help the website remember preferences, support account sessions, analyse website use and improve the visitor experience. A visitor can usually control cookies through browser settings or any cookie banner provided on the website.
Some cookies may be needed for the website to work correctly. Other cookies may support analytics or personalisation. Visitors should review available cookie controls if they want to change their preferences.
Sharing Information
Personal information may be shared with trusted service providers where needed to operate the website and provide services. This may include payment processors, delivery providers, analytics providers, email service providers and technical support providers.
Information may also be shared where required by law, legal process, business transfer or where necessary to protect rights, safety or security. Service providers should handle personal data according to appropriate instructions and safeguards.
Legal Basis and Retention
Information may be processed where it is needed to perform a contract, comply with a legal obligation, support legitimate business interests or where consent has been given. The correct basis may depend on the reason the data is used.
Personal information should be kept only for as long as necessary for the purpose for which it was collected, including legal, tax, accounting, customer service and operational needs. When information is no longer needed, it should be deleted or anonymised where appropriate.
Your Rights
Depending on location and applicable law, a person may have rights over their personal information. These may include the right to access information, ask for corrections, request deletion, object to some uses, withdraw consent, request portability or opt out of marketing.
Requests or privacy questions can be sent to orders@fitlab-nutrition.com. The person making the request may need to provide enough information to allow the request to be understood and verified.
Security and Changes
Reasonable technical and organisational measures should be used to protect personal information. No internet transmission is completely risk-free, so absolute security cannot be guaranteed.
This policy may be updated from time to time. When it changes, the updated version should be made available on the website. Visitors should review it periodically so they understand how personal information is handled.
Questions About Privacy
A person with a privacy question should write to orders@fitlab-nutrition.com and explain the request clearly. The message should include enough detail for the request to be understood, but it should avoid unnecessary sensitive information.
Where a request relates to access, correction, deletion or marketing preferences, identity or account details may need to be checked before action is taken. This helps protect personal information from being disclosed or changed by someone who is not authorised.
Privacy is an ongoing responsibility. Visitors should read the current policy and use available cookie or marketing controls where they are provided.
Keeping Information Accurate
Visitors should try to provide accurate information when using the website or writing to Fitlab Nutrition. Incorrect contact, order or delivery details may make it harder to provide support. If information changes, the visitor may need to ask for it to be corrected where appropriate.
The business should only ask for information that is relevant to the purpose being handled. Privacy-friendly communication means avoiding unnecessary personal details and using the confirmed email address for questions.